Terms for using Kopy Software website, services, subscriptions, and billing tools

Acceptance of Terms

By accessing or using our website, submitting an inquiry, creating or using a customer portal account, paying an invoice, starting a subscription, or otherwise engaging Kopy Software, you agree to these Terms and Conditions and our Privacy Policy.

If you do not agree, do not use the website or services.

Services

Kopy Software provides website design, software development, support plans, maintenance, subscriptions, billing workflows, customer portal access, and related consulting or digital services for businesses and organizations.

Website content, examples, pricing pages, timelines, and marketing materials are provided for general information only and do not guarantee that any specific service, feature set, delivery date, or result will be available unless expressly stated in a separate written agreement, proposal, invoice, or order confirmation.

Eligibility and Authority

You represent that you are at least 18 years old and have authority to bind yourself or the business or organization on whose behalf you are acting.

Quotes, Proposals, and Project Scope

• Submitting an inquiry does not guarantee acceptance of a project or creation of a client relationship.
• Any quote, estimate, proposal, timeline, or recommendation may change based on discovery, scope changes, technical constraints, or additional requirements.
• Unless we agree otherwise in writing, scope is limited to the deliverables, rounds of revision, support level, and assumptions specifically described in the applicable proposal, invoice, subscription, statement of work, or written confirmation.
• We may refuse projects, pause work, or require revised pricing where requirements change materially or where content, functionality, or client conduct creates legal, technical, or operational risk.

Client Responsibilities

• You must provide accurate, complete, and timely information, approvals, feedback, credentials, content, and materials reasonably needed for the work.
• You are responsible for ensuring that content, trademarks, logos, images, copy, data, and other materials you provide do not infringe third-party rights or violate law.
• Delays in approvals, content delivery, access, or decision-making may extend timelines, require reprioritization, or lead to additional fees.

Accounts and Security

• You are responsible for maintaining confidentiality of your portal credentials and for activities that occur under your account.
• Notify us promptly if you believe your account, invite link, password reset link, email account, or billing access has been compromised.
• We may suspend or restrict access if we reasonably suspect unauthorized access, fraud, non-payment, abuse, or security risk.

Payments, Invoices, and Subscriptions

Fees are due as stated in the applicable invoice, checkout, subscription, or written agreement. Payments may be processed through Stripe or another third-party payment provider.

• You authorize us and our payment processors to charge the payment method you provide for invoices, recurring subscriptions, applicable taxes, late charges permitted by law, and approved add-on services.
• Subscriptions renew automatically at the stated billing interval unless canceled through the available billing workflow, written notice, or another method we approve.
• Unless otherwise required by law or stated in a separate written refund policy, payments are non-refundable once work has started, deliverables have been provided, time has been reserved, or a billing period has begun.
• Late, failed, disputed, or reversed payments may result in paused work, disabled services, restricted portal access, suspension of hosting or maintenance activity, collection action, or termination of the relationship.
• You are responsible for all taxes, duties, levies, and governmental charges associated with your purchase, excluding taxes on our net income.

Third-Party Services

Our work may involve third-party providers such as hosting companies, domain registrars, payment processors, analytics tools, email and SMS providers, app integrations, plugins, APIs, or software platforms.

• Third-party services are subject to their own terms, pricing, outages, support practices, and policy changes.
• We are not liable for third-party downtime, data loss, account suspensions, pricing changes, feature removals, security incidents, or policy decisions outside our reasonable control.

Intellectual Property

• We retain ownership of our pre-existing materials, know-how, internal tools, frameworks, templates, processes, trade secrets, and reusable code unless we expressly agree otherwise in writing.
• You retain ownership of materials you provide to us, subject to any rights needed for us to perform the services.
• Unless a separate written agreement says otherwise, any transfer of ownership in custom deliverables occurs only after full payment of all amounts due for the relevant work.
• We may display non-confidential work, project descriptions, screenshots, logos, or general case-study references in our portfolio, marketing, or proposals unless we agree in writing not to do so.

Acceptable Use

• You may not use our website, portal, or services for unlawful, fraudulent, infringing, abusive, harassing, deceptive, or harmful purposes.
• You may not interfere with site security, attempt unauthorized access, introduce malware, scrape protected areas, reverse engineer restricted systems where prohibited, or use our services to distribute spam or illegal content.

Communications Consent

By providing your contact information and using our services, you consent to receive service-related emails and, where applicable, SMS messages about your inquiry, project, account, invoice, payment, subscription, support, security, or operational matters.

If we offer marketing texts or similar optional promotional communications, those communications are subject to any additional consent or opt-out requirements required by applicable law and are not required as a condition of purchase.

You are responsible for keeping your contact details current. Standard carrier messaging rates may apply to SMS messages.

No Guarantee of Results

We do not guarantee specific business outcomes, search rankings, lead volume, traffic levels, conversion rates, revenue increases, uninterrupted uptime, or compatibility with every third-party platform or device configuration unless we expressly agree otherwise in writing.

Disclaimer of Warranties

To the fullest extent permitted by law, the website and services are provided on an as-is and as-available basis. We disclaim all warranties, whether express, implied, statutory, or otherwise, including implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, and any warranty arising from course of dealing or usage of trade.

Limitation of Liability

To the fullest extent permitted by law, Kopy Software and its owners, employees, contractors, and affiliates will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost data, business interruption, reputational harm, or cost of substitute services, even if advised of the possibility of such damages.

To the fullest extent permitted by law, our total aggregate liability arising out of or related to the website or services will not exceed the lesser of the amount you paid us for the specific service giving rise to the claim during the twelve months before the event giving rise to liability, or five hundred U.S. dollars if no such payment was made.

Indemnification

You agree to defend, indemnify, and hold harmless Kopy Software and its owners, employees, contractors, and affiliates from and against claims, liabilities, damages, judgments, losses, costs, and expenses, including reasonable attorneys fees, arising out of or related to your content, your materials, your misuse of the website or services, your breach of these Terms, or your violation of law or third-party rights.

Suspension and Termination

• We may suspend, limit, or terminate access to the website, portal, subscriptions, or services at any time if needed for maintenance, security, legal compliance, non-payment, abuse prevention, scope disputes, or operational reasons.
• Termination does not affect accrued payment obligations, intellectual property rights, indemnification obligations, limitation of liability protections, or any provision that by its nature should survive termination.

Governing Law and Venue

These Terms are governed by the laws of the Commonwealth of Pennsylvania, without regard to conflict of laws principles. To the fullest extent permitted by law, any dispute arising from or relating to these Terms, the website, or the services must be brought exclusively in the state or federal courts located in Pennsylvania, and you consent to personal jurisdiction and venue in those courts.

Changes to These Terms

We may update these Terms from time to time. Updated Terms become effective when posted unless we state a different effective date. Continued use of the website or services after an update means you accept the revised Terms.

Contact Us

Questions about these Terms should be sent to Kopy Software using the contact details below.